Terms of service

Terms & Conditions

These Terms & Conditions apply to the use of the Claudia P Studio website and to purchases made through our online store.

Seller
Milano Parigi SRL, operating under the brand Claudia P Studio
Via Carlo Alberto 11, 20900 Monza (MB), Italy
VAT No. 14034780966
Email: claudiapstudio@gmail.com

1. Products
We take reasonable care to describe and photograph our products accurately. Colours, finishes and small details may vary slightly depending on screen settings, photography and the individual characteristics of crafted products. Product availability may change without notice.

2. Prices and taxes
Prices displayed on the website include VAT where applicable. Shipping charges are shown separately at checkout. In markets where VAT or other indirect taxes are not applicable or are not included in the displayed price under local rules, taxes, customs duties or import charges may be calculated at checkout or requested upon import.

3. Orders and payment
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method. We may decline or cancel an order before dispatch for legitimate reasons, including payment failure, suspected fraud, an inventory error or an obvious pricing or product-information error. If we cancel an order after payment has been taken, the amount charged will be refunded.

4. Shipping and delivery
Orders are normally processed within 2–5 business days, unless otherwise stated. Available destinations, shipping methods and charges are shown at checkout. Delivery estimates are indicative and may be affected by carriers, customs or circumstances outside our reasonable control. For consumer orders where we arrange delivery, risk of loss or damage remains with us until the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise.

5. Returns and right of withdrawal
Our returns are governed by our Returns & Refunds Policy. Customers may request a return within 14 days of delivery under our policy. Where a statutory right of withdrawal applies, including for eligible distance purchases by EU consumers, the mandatory rights and exceptions provided by law apply and prevail over any inconsistent provision in these Terms.

6. Defective or non-conforming products
Nothing in these Terms limits statutory rights relating to defective or non-conforming goods. EU consumers benefit from the applicable legal guarantee of conformity, including a minimum two-year protection period under EU rules, subject to the applicable national law and remedies.

7. Intellectual property
Unless otherwise stated, all website content, including texts, photographs, images, graphics, logos, brand elements and design, is owned by or licensed to Milano Parigi SRL / Claudia P Studio. It may not be copied, reproduced, distributed, modified or commercially used without prior written authorisation, except where permitted by law.

8. Acceptable use
You may not use the website for unlawful, fraudulent or harmful purposes, interfere with its security or operation, introduce malicious code, misuse another person's data, or infringe intellectual-property or other rights.

9. Third-party services
Our store is hosted by Shopify and may use payment providers, carriers and other third-party services. Their services may be subject to their own terms and privacy notices. Purchases from Claudia P Studio are made with Milano Parigi SRL as the seller.

10. Liability and mandatory consumer rights
We do not exclude or limit liability where doing so would be unlawful. Nothing in these Terms limits mandatory consumer rights or statutory remedies. To the extent permitted by law, we are not responsible for losses caused solely by events outside our reasonable control.

11. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.

12. Governing law
These Terms are governed by Italian law. If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections that apply in your country of residence. Any mandatory rules on jurisdiction remain unaffected.

13. Changes
We may update these Terms when necessary to reflect changes to our services, business practices or legal requirements. The version published on the website at the time of your order will apply to that purchase, subject to mandatory law.

Contact
Milano Parigi SRL / Claudia P Studio
Via Carlo Alberto 11, 20900 Monza (MB), Italy
claudiapstudio@gmail.com