Refund policy

Returns & Refunds

We want you to be happy with your Claudia P Studio purchase. You may request a return within 14 days of delivery, subject to the conditions below and any mandatory rights available to you under applicable law.

How to request a return
Email claudiapstudio@gmail.com within 14 days of delivery, quoting your order number. We will provide return instructions. Please do not send a return before contacting us.

Return condition
Items should be returned unworn, unused and in their original condition, with original packaging where reasonably possible. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item, where applicable.

Return shipping
Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, return shipping costs are the customer's responsibility.

Personalised or made-to-order items
Personalised or clearly made-to-order products may be excluded from the right of withdrawal where permitted by applicable law. This does not affect your rights if an item is defective or does not conform to the contract.

Damaged, incorrect or non-conforming items
Please contact us as soon as possible if your order arrives damaged, defective or incorrect. Your statutory rights, including any applicable legal guarantee of conformity, are not affected by this Returns & Refunds Policy.

Refunds
Eligible refunds are made to the original payment method. Where the statutory right of withdrawal applies, we will reimburse the sums due within the timeframe required by law and may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, where permitted. Standard outbound delivery costs are reimbursed where required by law; additional costs for an upgraded or express delivery method are not reimbursed unless required by law.

For return or refund questions, contact claudiapstudio@gmail.com.